#ARRIS WIFI AMPLIFIERS PASSWORD#
To change the password click the OK button or click the Cancel button to bypass it. NOTE: A prompt to change the password appears when the SVG2482AC is using the default password. The Gateway > At a Glance page will appear. Enter password in the Password field then click the Login button.On the Login page, enter admin in the Username field.Enter into the address box, and press the Enter key. Launch a web browser, such as Internet Explorer, Firefox, or Safari.The Downstream Power, Downstream SNR (Signal to Noise Ratio), and Upstream Power levels must be within the acceptable ranges for the SVG2482AC gateway to operate properly. NOTE: It may take up to 15 minutes for the SVG2482AC complete the boot-up sequence and connect to the Internet.Īll DOCSIS cable modems require that the cable signals fall within a very specific range to be an acceptable level for the gateway to connect to the Internet. Wait until the Power, DS/US, and Online LEDs are solid white.
Connect the power cord into the wall outlet.Disconnect the power cord from the AC wall outlet and wait one minute.Following the steps below to power cycle the SVG2482AC. It allows the SVG2482AC to establish connection while retaining its current configuration settings. Power cycling the gateway is one of the easiest troubleshooting method that may resolve connectivity issues.
Contact the cable provider to reactivate the gateway.Reset to factory defaults on the gateway as the last resort.īlinking - The gateway is scanning for an Internet connection.Check the cable signal levels in the Web manager of the SVG2482AC.Power cycle the gateway by disconnecting power cord for one minute and connecting it back to the outlet.If applicable, check the television service to ensure cable service is operating properly.Securely tighten the connectors on each end of the coaxial cable by hand.Check that the electrical outlet is working if controlled by a wall switch, confirm the wall switch is on.īlinking - The gateway receives low quality or no cable signal.Connect the power cord from the gateway and to an electrical outlet.The detail troubleshooting steps for power cycle, check cable signal level and reset to factory default are available below the LED Light Status table. Reference the table below to identify the possible issue for each LED status and perform the steps listed under Possible Solutions. The following troubleshooting steps are to be followed in sequence.įirst step in troubleshooting is to check the top 3 LEDs located on the front of the SVG2482AC. Additional troubleshooting may be needed on the client without Internet. Connect the clients without Internet access to the SVG2482AC with an Ethernet cable or to the Wi-Fi network. The SVG2482AC is connected to the Internet if at least one client device in the home network can access the Internet. At Least One Client Device with Internet Access.The SVG2482AC is not compatible with other cable providers, please check the cable provider's website for compatible ARRIS modem and gateways.įor first time installation of the SVG2482AC in a home network, following the installation steps in the article # 17185 - SVG2482AC: First Time Installation. Xfinity is the only compatible cable provider for the SVG2482AC. Troubleshooting on the SVG2482AC is not needed if following scenarios are applicable. This document provides helpful troubleshooting steps for Internet connectivity issues with the SVG2482AC. If all the client devices in the home network have lost Internet connectivity, troubleshooting may resolve or provide insight on the cause of the issue.